Last updated: May 2018
We recognize the importance of protecting your privacy and your rights with regards to data protection. The Internet is a very powerful medium when it comes to transmitting personal information; for that reason, we undertake the serious task of respecting the current laws regarding the protection of personal data and the security of the same, with the aim of guaranteeing secure, controlled and confidential navigation for its users and customers when visiting and/or using the Website or then purchase our services.
It also informs you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the section below.
When this policy mentions “Company”, “we,” “us,” or “our”, it refers to:
When you visit the Website or then purchase our services, we collect the categories of personal data as follows:
The provision of the above personal data, where requested, is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
It is important that all the personal data you give us when you register as a User or otherwise when you use the Website is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.
Please note that we may collect and use information of children only as provided by their parent or guardian or with their consent. If we become aware that we have processed information of a child without the valid consent of a parent or guardian, we reserve the right to delete it.
In general terms, we use your personal data to provide you with the services you request, process payment, provide customer services, send you marketing and promotional communications, notify you about important changes to our Website and to deliver our content and ads which we think may be of interest to you. More specifically:
|Why?||On which legal basis?|
|A. To create and maintain the contractual relation established for the provision of the Service requested by you in all its phases and by way of any possible integration and modification (e.g. facilitating your bookings and taking payments; responding to your questions and concerns; administering your account).
B. For sending you information via email, phone or SMS relative to the established contractual relationship, including any communication relating to modifications thereof.
|To fulfill a contract, or take steps linked to a contract|
|C. To meet the legal, regulatory and compliance requirements and to respond to requests by government or law enforcement authorities conducting an investigation.||To comply with the law|
|D. To carry out anonymous, aggregative statistical analyses so that we can see how our Website, products and services are being used and how our business is performing.||To pursue our legitimate interest (i.e. improving our Website, its features and our products and services)|
|E. To send you (in cases permitted by law excepting where you did not object) advertising material via email or, where permitted by the law, other equivalent electronic communication regarding products and services similar to those already purchased by you and offered on our Website. On some occasions, we may send you a personalised and tailored version of the aforementioned advertisement materials.||Soft Opt-in/To pursue our legitimate interest (i.e. marketing)|
|F. Without prejudice to the provisions of the preceding paragraph E, and only with your consent, to send you via email, phone, mail, SMS or MMS the best deals, offers and newsletters about our services.||Where you give your consent (by ticking the appropriate check box)|
|G. To keep our Website and systems secure and to prevent and detect fraud, security incidents and other crime.||To pursue our legitimate interest (i.e. ensuring the security of our Website)|
|H. To verify compliance with our terms and conditions and for the establishment, exercise or defense of legal claims.||To pursue our legitimate interest (i.e. compliance with our terms and conditions, protection of our rights in the event of any dispute or claim)|
You can exercise the rights provided by the Regulation EU 2016/679 (Articles 15-22), including the right to:
|Name of the right||Content|
|Right of access||To receive confirmation of the existence of your personal data, access its content and obtain a copy.|
|Right of rectification||To update, rectify and/or correct your personal data.|
|Right to erasure/right to be forgotten and right to restriction||To request the erasure of your data or restriction of your data which has been processed in violation of the law, including whose storage is not necessary in relation to the purposes for which the data was collected or otherwise processed; where we have made your personal data public, you have also the right to request the erasure of your personal data and to take reasonable steps, including technical measures, to inform other data controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.|
|Right to data portability||To receive a copy of your personal data you provided to us for a contract or with your consent in a structured, commonly used and machine-readable format (e.g. data relating to your purchases) and to ask us to transfer that personal data to another data controller.|
|Right to withdraw your consent||Wherever we rely on your consent (see p. 3 – F, G and I), you will always be able to withdraw that consent.|
|Right to object, at any time||You have the right to object at any time to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement (see p. 3-D, G, H), or where we are using your data for direct marketing (p. 3-E).|
You can exercise the above rights at any time by:
Your rights in relation to your personal data might be limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process your personal data which you have asked us to delete.
You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Data Protection Supervisory Authority.
Cookies are small files which are stored on your computer, they hold a modest amount of data specific to you and allows a server to deliver a page tailored to you on your computer, hard drive, smartphone or tablet (hereinafter referred to as, “Device”). Later on, if you return to our Website, it can read and recognise the cookies. Primarily, they are used to operate or improve the way our Website works as well as to provide business and marketing information to the Website owner.
What follows is a description of the type of cookies used in the website:
Depending on what entity manages the computer or domain from which the cookies are sent and processed, there exist the following types of cookies:
Depending on the amount of time you remain active on your Device, these are the following types of cookies:
Cookies can be grouped as follows:
The information contained in the above list of cookies has been provided by the other companies which generate them.
These companies have their own privacy policies in which they set forth both their own declarations as well as applicable disabling systems.
You must keep in mind that if your Device does not have cookies enabled, your experience on the Website may be limited, thereby impeding the navigation and use of our services.
There are a number of ways to manage cookies. By modifying your browser settings, you can opt to disable cookies or receive a notification before accepting them. You can also erase all cookies installed in your browser’s cookie folder. Keep in mind that each browser has a different procedure for managing and configuring cookies.